Order is the central component of Younium. It is a recurring contract with your customer, also called a subscription. There are two types of orders in Younium:
- Subscription orders - Recurring contracts with customers
- Sales orders - Sales orders of physical goods such as hardware to use a subscription.
All orders in Younium consist of order product charges (LINK), they are the building stones of your order and the sum of your charges will give the value of the order.
To give you as a user more insight into how Younium order works we have written down common scenarios and how to adjust the order. The purpose of this is to give you a better understanding of Younium.
- Change the start date of the order - If the order is not invoiced, delete the order and create a new order. If the order is invoiced, always cancel the order and create a new order. The best practice is to never change the start date of the order.
- Give discount - Always set the discount using the Order discount functionality.
- Pause the contracted period - If something unexpected happens, the best practice to pause a customer order is to execute a change order, set the value for the paused term to zero, create a new order product charge for the new active period, and activate the changes.
- Upsells - Do a change order and edit the values, activate the change to calculate the new invoices.
- Down sell - Do a change order and edit the values, activate the change to calculate the new invoices.
- Cancelation of order - Cancel the order, and all paid invoices will automatically be credited.
- Step-by-step increase of order value - In a scenario where there is a known annual increase in order value, ad a product charge for each time period with the agreed value.