When you have settled a invoice with a payment there might be a amount left on the invoice that have not been settled by the payment.
The normal case is that the customer paid slightly to little. To balance out that payment you must do a write off on the invoice.
Set up a payment method
The most efficient way to write off an unpaid invoice amount is by using a separate payment method (a financial account) and registering it as a normal payment.
To start, add a new payment method in Settings>> Account receivables >> Payment methods
In field Financial account, select the G/L account you want to use for the write off.
Add a write off to a Invoice
To execute the write off, go to the relevant invoice that all ready have been partially settled. Now add
In this example, we have an invoice with total amount 6107,50 where 6107 has been paid and we want to write off the last 0,5.
- Open the invoice by clicking the invoice number.
- Select Register payment in the invoice header context menu:
- Add a payment for the missing amount with the payment method for write offs.
- Click "Post"
Invoice is now marked as Settled.